Return & Refund Policy
Last Updated: November 2025
At Innolex Wires & Cables, we are committed to delivering high-quality wires and cables that meet strict safety and performance standards.To maintain the integrity and quality of every product we supply, please note the following policy:
1. No Return & No Refund Policy
We do not accept returns, exchanges, or refunds on any products once an order has been placed and delivered.This policy is in place to ensure:Product safetyQuality controlPrevention of tampered or used itemsAssurance that all customers receive brand-new, unused products
2. Order Verification Before Purchase
We strongly encourage customers to review all order details carefully before confirming their purchase, including:Product type & specificationsSize, color, and quantityShipping detailsBilling informationIf you are unsure about which product best suits your needs, our team can guide you before you order.
3. Damaged or Incorrect Product (Rare Cases)
Even though we do not accept returns, if you receive a product that is:
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Physically damaged
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Defective on arrival
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Incorrect as per your order
You must contact us within 24 hours of delivery with:
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Order ID
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Photos/videos of the issue
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Delivery receipt details
Such cases will be evaluated individually, and our team will assist you with the best possible resolution.
4. Cancellations
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Orders cannot be cancelled once shipped.
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Before shipping, cancellations may be reviewed on a case-by-case basis.
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Paid orders cancelled before shipping may take 5–7 business days to process refunds (if applicable).
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5. Contact Us for SupportFor product guidance, order issues, or support:
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Email: innolexcables@gmail.com
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Phone: +91-98999 84956
Our team is dedicated to providing expert advice and ensuring you are fully satisfied with Innolex products.